Would you please check the email sent by our support and provide the required information to locate your order accurately? You are important to us and we want to help you as best we can. There seems to be some misunderstanding between us, and we are eager to help you solve this problem but need to get more information. I understand your feeling, it would be very depressed if you didn't receive an order confirmation email after purchase. Firstly, We'd like to present our deepest apologies for the inconvenience that happened on your end. If anything needs further help, please feel free to reach us at and we are always happy to help! Definitely, we'll do our best to improve it and then bring more benefits to our users. Anyway, we appreciate your suggestion, and I'll forward it to our marketing team. In order to bring more cool and powerful features to our users, our R&D team is always writing codes until late at night every day, seek your understanding based on our large investment of time and energy. But if the customer wants to access all features without limitation, then he/she needs to subscribe to a plan to activate it as a full version. Normally, we provide the trial version for the users to back up their phone to confirm if it meets their requirements before purchasing. Per your description, please allow us to make some explanation as below. We'd like to express our deepest apologies for the inconvenience caused by the trial version.

Reply from Wondershare Dr.Fone 3 days ago

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